Frequently Asked Questions
- About our accounts
- Email Account How-Tos
- How do I renew a FREE subscription?
- How do I automatically forward my emails to another account?
- How do I see how much of my email quota I am using, and where?
- How do I change my email address or username?
- How do I upgrade my account?
- How do I renew my existing subscription?
- How do I set up/manage my aliases?
- How do I use multiple identities?
- How do I set up email filters?
- Email account user guides
- Email Client Guides
- Getting started
- Glossary
- Most Common Questions
- How do I set up an Out of Office automated response?
- What is the total maximum file size an email attachment can be?
- Outlook App Setup Guide
- Phone Support
- How can I archive my emails for safekeeping or transfer?
- Apple Mail App Setup Guide
- Apple Mail Client Guide
- Outlook Setup Guide
- I can't send/receive emails from my mail client/phone.
- How do I Block or mark an email address as safe?
- Tips and information
- Troubleshooting
Email client setup guide
Contents
- Introduction
- Account type
- POP or IMAP?
- Auto Configuration
- Our server details
- Email Client setup guides
- Need further help?
Introduction
This guide will help you set up your email account on an email client. This will allow you to use your email address outside of our service in order to use the mail service you are most comfortable with. The process in which this is done is called Simple Mail Transfer Protocol, or SMTP.
Account Type
Only paid accounts have access to SMTP so you will need to make sure you are on the right subscription package first. If you are not sure what package you have, you can look at this in your My Account area (screenshot).
POP3 or IMAP?
There are two different ways you can connect your email account to an email client. You can compare these below and decide what is best for you.
IMAP
IMAP (Internet Message Access Protocol) allows you to access your email wherever you are, from any device. When you read an email message using IMAP, you are only temporarily downloading and storing it on your device, but it is all kept on our servers. As a result, you can check your email from any device wherever you are, as long as your have an internet connection. IMAP will only download messages when you open them, and attachments aren't automatically downloaded. This way you're able to check your messages a lot more quickly than POP.
POP3
POP works by connecting to our email service and downloading all of your new messages from it. Once they are downloaded onto your device, they are deleted from our email servers. This means that after the email is downloaded, they can only be accessed by using the device that downloaded them. If you try to access your email from a different device, the messages that have been previously downloaded won't be available to you.
So which one?
If you are not sure which to choose, we recommend using IMAP as this works the most seamlessly. Using a POP3 connection will result in your emails being downloaded off of our servers. While this keeps you from using your storage limit on our servers, it will make it very difficult for us to offer you support for your emails.
If you are in doubt, we recommend using an IMAP connection.
Auto Configuration
Our services support auto configuration for most third party email services allowing our accounts to be logged into straightaway. This allows you to set up your email on a client without knowing the server details, which can be troublesome and annoying to input. We recommend trying to log into your account first by using your email address as your username to see if you are able to connect straight away, saving you a lot of time!
If this fails, the client will default back to requiring you to put in our server details, which you can find below.
SMTP Settings
Below are our server settings. These will be the same regardless of what email client you use, how to get to these settings however, will vary from client to client.
IMAP
- Username - Your full email address
- Password - Your password
- Incoming Server - mail.secure.aluminati.net
- Outgoing Server - mail.secure.aluminati.net
- Security - SSL
- Incoming Port - 993
- Outgoing Port - 465 or 587
- Authentication - Password
POP3
- Username - Your full email address
- Password - Your password
- Incoming Server - mail.secure.aluminati.net
- Outgoing Server - mail.secure.aluminati.net
- Security - SSL
- Incoming Port - 995
- Outgoing Port - 465 or 587
- Authentication - Password
These details are essentially the same, however please bear in mind that the incoming ports are different for each connection type.
Email Client setup guides
Dedicated guides
These guides are for the most recent versions of each client as of November 2019
Other email clients
Check the following support pages if you would like to add your account to one of the below email clients.
Please take the following two points into account when following the below guides:
- If you are asked what type of an account you would like to set up, choose IMAP/POP3. This can sometimes be found in the Other accounts option.
- Enter the above server information (found in the SMTP Settings section) when asked to enter any server details. This can sometimes be located in the Advanced settings of the guide.
Guides
- Outlook for Mac
- Windows 10 Mail
- Thunderbird
- eM Client
- Yahoo Mail
- Gmail
- Gmail App (Android and iPhone/iPad)
- Samsung mail
Not on the list? Please email our Support Team instead at help@aluminati.net and they will be happy to help.
Old versions
Below are guides that have now become out of date, but may be useful to anyone still running these versions:
Need further help?
If you are still stuck, you can contact our IT Support Team at help@aluminati.net and they will be happy to help guide you.
Please be aware that the IT Support Team will only be able to offer limited support in regards to problems with third party software, such as Apple Mail and Outlook. Our support team will always try to help the best they can, but in some cases they may need to refer you to the support team of the software in question. If you are unsure if we can help with your query, please contact us anyway and we will be happy to point you in the right direction if needed.
Outlook 2007 Setup Guide
Contents
Introduction
This guide is for Outlook 2007 but will also work with 2003 and 2002 versions. For a guide on the latest version of Outlook, please see here.
Adding a new email address
1. Open up Outlook and go to Tools > Account settings.
2. Click on New.
3. Make sure you have selected the Microsoft Exchange, POP3, IMAP or HTTP option and then select Next.
4. Do not fill out your details on this page. Instead, check the Manually configure server settings checkbox and then Next.
5. Now enter your details on this page:
Make sure to fill in these details with the following:
- Your Name - This will be your preferred display name
- Email Address - Your full email address
- Account Type - IMAP or POP3 depending on what one you would like to set up
- Incoming mail server - mail.secure.aluminati.net
- Outgoing mail server (SMTP) - mail.secure.aluminati.net
- Username - Your full email address
- Password - Your email address password
Once this is filled out, don't press next yet. Instead, go to More settings...
6. Go to the Outgoing server tab at the top and make sure My outgoing server requires authentication is checked and the first option, Use same settings as my incoming server is the chosen option.
Now press OK.
7. You can now proceed by pressing the Next button.
8. Your account should now be set up! Go ahead and click Finish.
9. Your emails should now start appearing in Outlook. This may take some time to complete depending on how many emails you have. If nothing is happening, you can manually do this by pressing the Send/Receive button.
It will then show you the progress of your emails being added to Outlook. It will also attempt to resend emails that you were previously unable to send.
Editing an existing email address
If you already have your account setup on Outlook but you need to update its details, follow the guide below. This can be necessary when you have changed your password or would like to setup an email alias instead.
1. Open Outlook and go to Tools > Account settings.
2. Select the account you wish to edit from the list and select Change...
3. This will bring up your account and server details. Update it to your current details and make sure it matches our server details:
- Your Name - This will be your preferred display name
- Email Address - Your full email address
- Account Type - IMAP or POP3 depending on what one you would like to set up
- Incoming mail server - mail.secure.aluminati.net
- Outgoing mail server (SMTP) - mail.secure.aluminati.net
- Username - Your full email address
- Password - Your email address password
Once this is filled out, don't press next yet. Instead, go to More settings...
4. Go to the Outgoing server tab at the top and make sure My outgoing server requires authentication is checked and the first option, Use same settings as my incoming server, is the chosen option.
Now press OK.
5. You can now proceed by pressing the Next button.
6. Your account should now be updated! Go ahead and click Finish.
7. Any new emails should now start loading into Outlook. This may take some time to complete depending on how many new emails you have. If nothing is happening you can manually do this by pressing the Send/Receive button.
It will then show you the progress of your emails being added to Outlook. It will also attempt to resend emails that you were previously unable to send.
If you are still unable to get your account working, please contact our support team at help@aluminati.net
